Certificate IV in Frontline Management
| Course Enquiries: | Chadstone: 9564 1603 Email: business@holmesglen.edu.au Moorabbin: 9209 5706 Email: moorbus@holmesglen.edu.au
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| Course Code: | BSB40807 |
| Start Date(s): | February and July. |
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Overview
In today’s fast-paced business environment, there is an ever-increasing need to gain that competitive edge. These nationally endorsed management courses will benefit individuals seeking new opportunities within their current industry and beyond. Delivered part-time, students will benefit from practical learning that can immediately be applied to their current role.
Qualification & Recognition
On completion of this course students are eligible to receive Certificate IV in Frontline Management.
Recognition of Prior Learning and Credit Transfer
Students may be able to shorten the length of their chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen.
Course Fees
Fees are calculated according to the level of course being studied, and the number of hours being undertaken, up to Government established maximums. Eligible students are able to access a Government Subsidised Place and certain categories of Full Fee Paying students may be able to access an Eligibility Exemption. Assistance is available in the form of VET FEE HELP or a Holmesglen Payment Plan for students who are unable to afford fee payment up front. For further information please check the link below or contact the Information Office on 03 95641640.
How to Apply
- Directly to Holmesglen: Part time.
- VTAC: Full time: Apply through VTAC. Codes are 61331 VGF or 61334 (Chadstone) or 66251 VGF or 66254 (Moorabbin ).
Course Structure
These programs are structured so individuals can commence at a level appropriate to their current understanding, and may choose the units most relevant to their training needs.
Students must complete four core units and six elective units.
- Unit
- Hours
- Coordinate implementation of customer service strategies
- This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
- 40
- Implement operational plan
- 40
- Monitor a safe workplace
- This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements
- 50
- Analyse and present research information
- This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.
- 40
- Identify risk and apply risk management processes
- 50
- Promote team effectiveness
- This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
- 50
- Address customer needs
- This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.
- 50
- Promote innovation in a team environment
- 0
- Show leadership in the workplace
- 50
- Report on financial activity
- 30
- Recruit, select and induct staff
- This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.
- 50
- Promote products and services
- This unit describes the performance outcomes, skills and knowledge required to coordinate and review the promotion of an organisation's products and services.
- 40
- Establish networks
- This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.
- 35
- Design and produce business documents
- This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
- 80
Assessment
Assessment may be a combination of written assignments, tests, examinations and/or practical application projects. Students are required to attend tests and examinations as scheduled.
Career and Further Study Opportunities
Various roles in management, planning, operations & administration across a range of businesses.