Complaints and Appeals Process

Holmesglen is committed to providing high quality education and training. It endeavours to treat students fairly and respectfully. However we acknowledge that from time to time students may have concerns or feel the need to lodge a formal complaint. This process explains how students are to lodge a concern or grievance and the steps Holmesglen will take to resolve the matter.

This process relates to academic and non-academic matters and is available to all students and potential students enrolling at Holmesglen (non-academic matters only) undertaking any mode of study regardless of the location of the campus at which the grievance has arisen, the student's place of residence or mode in which they study.  There is no charge for the Holmesglen Grievance Resolution process, but fees are applicable for a review of an appeal by an external body.

For definitions and to review Holmesglen's full Complaints and Appeals process, click here.