Refunds or Re-Credit of HELP Loans

Official Withdrawal

To apply for a refund of fees paid you must officially withdraw from your program or subject/s within your program in which you have registered for study by completing an Enrolment Amendment Form. This form can be accessed by speaking to the Administrative staff in your Teaching Department. Once completed and signed the Form will be forwarded to the Information Office for processing.

On approval of your refund you must return your Fees Receipt, Student ID card and any other Holmesglen property with the Form.

Your refund requests are conditional on any debts to Holmesglen being paid in full or the outstanding amounts will be deducted from the refund.

 

Payment Due Dates

Certificate Qualifications

Fees are due before the start of classes.

To be eligible for a refund you must withdraw within 28 days of the subject/s start date and you may receive a refund of your tuition fees, subject to any conditions placed on your fees. Activity fees may be refundable conditional upon Teaching Department approval.

 

Diploma and Advanced Diploma Qualifications (VET)

Fees are due before the start of classes. 

To be eligible for a refund or re-credit of your VET Student Loan (or VET FEE-HELP Loan) you must withdraw from each relevant subject (in the program in which you are registered for study) prior to the Census Date.

There is no refund or re-credit of your VET Student Loan (or VET FEE-HELP Loan) if your withdrawal occurs after the Census Date. 

The amount of the refund will be equal to the amount paid or re-credit of your VET Student Loan (or VET FEE-HELP Loan) will be equal to the amount used to pay your tuition fees. 

Special circumstances for re-credit of VET Student Loans (or VET FEE-HELP Loans) can be seen below.

 

Higher Education (Degree and Masters) Programs

Fees are due before the start of classes.

To be eligible for a refund or re-credit of your HELP Loan you must withdraw before the Census Date.

There is no refund or re-credit if your withdrawal occurs after the Census Date. 

The amount of refund will be equal to the amount paid or re-credit of your HELP Loan will be equal to the amount used to pay your tuition fees. 

There is no refund of the Amenities Fee.

Special circumstances for re-credit of HELP Loans can be seen below.

 

Payment Plans

If you have signed a Payment Plan Contract and withdraw after the 28 days of the subject start date or Census Date for Diploma and above programs, you will still be required to pay any outstanding balances of your tuition fees.

 

Special Circumstances

If you withdraw after the Census Date relevant to the subject/s in your program because you became seriously ill or for other special circumstances you may be able to apply for a refund of amounts paid or re-credit of your HELP Loans used to pay your tuition fees.

For Holmesglen to consider your application you must be able to prove that the special circumstances:

  • were beyond your control, and
  • did not make their full impact on you until after the Census Dates for withdrawal from the subject/s in the program, and
  • made it impractical for you to complete your studies in the subject/s in the program.

Please remember that if you withdraw after Census Date because you changed your mind about studying, you will not be eligible for a refund or re-credit.

Please apply in writing and attach original supporting documentation to prove your special circumstances, addressed to The Registrar no later than 2 months after the start date for the subject/s relevant to your registration when seeking for a refund.

Students with HECS-HELP, FEE-HELP, VET Student Loans (or VET FEE HELP Loans) enrolled for study in a subject/s in a program will have 12 months from the Census Dates to apply for a re-credit under special circumstances.

Your application will be assessed and you will be advised of the outcome at no additional cost to you.

The amount of re-credit will be the amount equal to the HELP Loan, VET Student Loan (or VET FEE-HELP Loan) that was used to pay your tuition fees for the subject/s in the program.

You may also apply for re-credit of your VET Student Loan (VET FEE-HELP Loan) to the Australian Government within 5 years from Census Date in accordance with the requirements of the VET Student Loans Act 2016, Division 3, Section 71.

You may also seek a review and reconsideration of the re-credit decision or any other matter not related to re-credit from the Administrative Appeals Tribunal. Charges will apply to you for the review process undertaken by the Administrative Appeals Tribunal. 

Refer to Holmesglen's Complaints and Appeals process for information.