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This full-time course is designed for first timers to the telecommunications industry, and will help you pathway into work on the National Broadband Network (NBN) as well as gain valuable insight on the infrastructure utilised in both the carrier and customer sides of the network.

Your training will take place at our state-of-the-art facilities located at our Arden Street, North Melbourne campus.

During this course, you will learn about a range of competencies in a varied work context, from installation to the operation of telecommunications products and equipment. Through real, practical learning, you will develop broad-based employability skills in a range of telecommunications fields, focusing on delivering services to the customer premises and from the carrier lead-in. This qualification will give you competitive advantages to enter the industry sooner.

At the completion of this course, you will be able to pursue a variety of entry level roles such as Telecommunications Network Customer Services Technician.

On successful completion, students will gain the competencies required for the Restricted Registration (ACMA), Construction / Induction (White Card) and Working Safely at Heights accreditation. Throughout the duration of the course, with further study students are given the opportunity to complete the competency requirements for the Open Cabling Registration.


This course prepares you to gain the necessary knowledge and skills to meet the demand and quality standards for the rollout of high speed NBN infrastructure.

As an approved NBN Training Provider these courses have been aligned with outcomes in the NBN workforce.

Telecommunications Technician - (Fibre)
This course stream is a pathway for you to become a qualified telecommunications technician specialising in Optical Fibre carrier networks.

You will learn how to perform equipment and system installation work to enable efficient access and connection to NBN communication services through Optical Fibre delivery. This includes splicing, managing, and terminating optical fibre cabling, as well as designing and maintaining communications cabling systems.

This course stream enables you to gain the necessary knowledge and skills to meet the demand and quality standards for the rollout of high speed NBN infrastructure on Optical Fibre carrier networks.


This course prepares you to gain the necessary knowledge and skills to meet demand and quality standards for the rollout of high speed NBN infrastructure.

As an approved NBN Training Provider these courses have been aligned with outcomes in the NBN workforce.

Telecommunications Customer Service Technician – Fibre
This course pathway is for Telecommunications Tradesworkers holding the ACMA Cabling Registration Endorsement for Structured, Fibre Optic or Coaxial Cabling or related units of competency.

The Customer Service Technician works to install, activate and assure from the last connection point of the network to the customer premises (TAP to NTD). 

You will learn how to perform equipment and system installation, connection or maintenance of any cabling device connected to NBN broadband services. This includes communication wiring systems design, complex digital reception and IP device installation, and working with optical and coaxial, HFC cabling.


This course prepares you for entry into the telecommunications industry and convergent technologies, including radio, optical, data and internet protocol (IP)networks.

The course is suitable for trades workers or skilled labourers who are seeking to extend their current skill base to include telecommunications, or those who may be already working as a technical support person in the industry and require the formal training to meet licensing or regulatory requirements.

This course has been designed to enable you to apply for one or more of the cabling endorsements with ACMA (www.acma.gov.au), including Coaxial Cabling Endorsement, Structured Cabling Endorsement, Optical Fibre Endorsement, and/or Open Cabling Endorsement.