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Discover how to bounce back in the face of adversity at work. It's the tough lessons that build the strength you need to succeed. You will learn how to recognise that a set-back is not a sign of failure at work but is an opportunity to reflect on your direction and re-assess your purpose. The course will explore how to increase your mental stamina by changing your outlook on life.

Discover how to bounce back in the face of adversity at work. It's the tough lessons that build the strength you need to succeed. You will learn how to recognise that a set-back is not a sign of failure at work but is an opportunity to reflect on your direction and re-assess your purpose. The course will explore how to increase your mental stamina by changing your outlook on life.

With customers becoming more demanding, it is imperative that organisations continually strive to improve their customer experience. This course provides participants with cutting edge techniques in optimising their customer experience skills and is particularly suited to business owners, people who have 'face to face' customer responsibilities and middle to senior management. There is an emphasis on the presentation of practical skills with workshops and role-play exercises. The management of the customer experience is a key differentiating factor in successful organisations today. This course provides participants with the essential customer experience management skills used in today's quickly changing business environment in which uncertainty and confusion reign supreme.

With customers becoming more demanding, it is imperative that organisations continually strive to improve their customer experience. This course provides participants with cutting edge techniques in optimising their customer experience skills and is particularly suited to business owners, people who have 'face to face' customer responsibilities and middle to senior management. There is an emphasis on the presentation of practical skills with workshops and role-play exercises. The management of the customer experience is a key differentiating factor in successful organisations today. This course provides participants with the essential customer experience management skills used in today's quickly changing business environment in which uncertainty and confusion reign supreme.

Writing effective business documents doesn't have to be difficult, but it does take a knowledge of certain techniques � and a little practice. This Effective Business Documents course will coach you through a range of proven planning, writing and reviewing processes that will help you create better business documents every time.

Writing effective business documents doesn't have to be difficult, but it does take a knowledge of certain techniques � and a little practice. This Effective Business Documents course will coach you through a range of proven planning, writing and reviewing processes that will help you create better business documents every time.

Learn the negotiation basics which can be applied to any situation requiring some give and take. Discover the means of arriving at a Win-Win outcome, where both parties leave with what they need. You'll find out how to get more from your negotiations, whether they are business-related or on a personal level.

Learn the negotiation basics which can be applied to any situation requiring some give and take. Discover the means of arriving at a Win-Win outcome, where both parties leave with what they need. You'll find out how to get more from your negotiations, whether they are business-related or on a personal level.

Make the most of your time by analysing your current time management behaviours and the impact of poor time management in the workplace. Learn how to apply positive techniques in time management and notice an improvement in your own time management - in no time at all!

Discover a faultless way to prioritise and schedule your day. Reduce work pressures by employing practical stress management strategies. Other focus areas include organisation skills, workload distribution, and effective time management.