With customers becoming more demanding, it is imperative that organisations continually strive to improve their customer experience.
This course provides participants with cutting edge techniques in optimising their customer experience skills and is particularly suited to business owners, people who have 'face to face' customer responsibilities and middle to senior management. There is an emphasis on the presentation of practical skills with workshops and role-play exercises.
The management of the customer experience is a key differentiating factor in successful organisations today. This course provides participants with the essential customer experience management skills used in today's quickly changing business environment in which uncertainty and confusion reign supreme.