This practical short course introduces you to the real ways artificial intelligence can improve efficiency, reduce errors and streamline everyday business tasks. Designed for learners with no technical background, the program explains AI tools in simple terms and shows you how to apply them safely and confidently in your workplace. You will explore AI systems such as chatbots, large language models and agentic tools, learn how to write effective prompts, create simple automations and build no-code workflows. The course also covers governance, risk, privacy and how to identify low-risk, high-value opportunities for AI adoption. By the end of the course, you will be able to map business processes, pilot small AI solutions and translate results into a clear business case for your organisation.