Strive to be the best we can be and seek the best in others.

• Support and encourage others
• Get out and achieve goals
• Innovate
• Seek opportunities

Keep learning and apply it to your work.

• Take responsibility for your learning
• Stay up-to-date in your field
• Share your knowledge
• Stay connected inside and outside your work

Show enthusiasm and care for the work we do.

• Have pride in what we do
• Be positive and energetic
• Go the extra mile

Know and do what is right.

• Make consistent and fair decisions
• Use authority responsibly
• Act ethically and be transparent
• Be accountable
• Report improper conduct

Treat others as you expect to be treated.

• Value differences, promote diversity and foster belonging
• Show empathy, kindness and consideration
• Be fair and objective
• Promote an environment free of discrimination, harassment and bullying
• Support organisational decision-making
• Work constructively with others and listen to what they say
• Respect others’ privacy

Deliver exceptional service and outcomes.

• Be responsive, adaptive and agile
• Know your customer and what they want
• Innovate and create to improve outcomes
• Seek and respond to feedback
• Don’t compromise on quality
• Learn from experience