Choose a common IT task below to quickly find the right support, guide or online tool.
What IT support can we help you with today?
Online tools you may use
During your time with us, you will utilise various digital platforms to assist with your coursework, classes and student experience.
- my.Holmesglen
View your timetable and results, and register for classes. - Brightspace
Access learning materials, assessments, discussions, calendar events and remote classes. - Panopto
View lecture recordings, video content and e-learning materials. - Webex
Join remote classes and online meetings. - LinkedIn Learning
Grow your academic and professional skills and knowledge.
Getting started - Your checklist
Frequently asked questions (FAQs)
You must have already registered for the Self-service password reset service before you can use it to reset your password.
When creating your new password, be aware of the password criteria required when resetting:
Passwords must:
- include at least one capital letter
- include at least one lower case letter
- include at least one number
- must not contain your first or last name
- must be at least 8 characters long
- cannot be your previous password
Follow this guide to reset your Holmesglen account password
If you require a password reset and you have not previously registered for Self-Service password reset, then contact the IT Helpdesk on 9564 1625.
Self-service password reset’ is a service that allows you to manage your Holmesglen account password yourself if you have forgotten it, if your account is accidentally locked or if you just want or reset your password for security reasons.
You must have already registered for Self-service password reset before you can use the service.
Follow this guide to manage your Holmesglen account password.
If you require a password reset and you have not previously registered for Self-service password reset, then contact the IT Helpdesk 9564 1625.
Multi-factor authentication (MFA) is a layered approach to protecting your Holmesglen account that uses, in addition to your username/password, another method to verify your account access.
At Holmesglen MFA is mandatory for all users accessing our IT systems. When you try to access a Holmesglen system such as Brightspace you will be prompted to provide a second factor of authentication.
Need help setting up MFA? Watch the Microsoft Authenticator app for Holmesglen students video for a step-by-step guide. Alternatively, you can follow the Installing Microsoft Authenticator on your mobile device for MFA (students) guide instead.
We encourage you to set up MFA well before you start your studies at Holmesglen.
If you require further help setting up MFA, then contact the IT Helpdesk 9564 1625.
As an enrolled student at Holmesglen, you have access to the Microsoft Office 365 suite. You can either use Office 365 as cloud-based applications or you can install office onto your Desktop PC or Laptop.
Go to Office 365 portal then enter your username@student.holmesglen.edu.au email and password.
For more information on how to access Student Email and install Office 365 apps, go to these Knowledge Base articles:
Remote learning is a catch-all phrase for learning where students and teachers are separated either by time, distance, or both, and are not physically face-to-face in a classroom. Other terms for remote learning include distance education, online learning or remote delivery.
At Holmesglen, when we run remote learning, we use tools such as email, discussion boards, video conferencing and our learning management system, Brightspace.
It is important to know that your participation in a Virtual Meeting or classroom collaboration is visible to all students and teachers in your class. However, Holmesglen takes student privacy very seriously.
- Recording of sessions - Sometimes your teacher may want to record your virtual meeting. Your teacher should tell you about this before commencing the session. If you feel apprehensive about being recorded, it is ok for you to mute your microphone and turn off your video. In this way you become an inactive participant.
- Sensitive information - Remember not to broadcast any sensitive information like passwords, phone numbers, addresses and date of birth.
- Anti-virus software - For your online safety we recommend that you run antivirus scans regularly and keep your antivirus software up to date.
- Textbooks, stationery (papers, notepad, pens, and so on)
- Desktop PC or laptop computer with:
- Windows 10 or later, Mac OS X 10 or above, installed with current versions of internet browsers Chrome, Firefox, or Safari
- A good internet connection. Check your internet speeds, via the Webex Network Test. If you diagnose an upload speed of less than 5 mbps we recommend that you turn off your webcam.
- Audio headset – this is essential as you are likely to be involved in discussions with your teacher and other students.
- A webcam is optional but does allow you to engage more fully with other people. To participate with both audio and video, you will need headphones or earphones with a microphone, and a webcam with at least 720p for video.
- For the purposes of simple video conferencing, mobile devices such as smart phones or tablets do work, but your ability to collaborate with others will be limited.
- Make sure your space has power points for your computer or devices, a power cord with surge protector, and internet access. Ergonomic desk and chairs are advisable and optional are mouse, mouse mats, additional screens, depending on your space and availability.
- See our Knowledge Base article on how to test your webcam and headset for Webex
