General policies and procedures

We strive to be student focused and ensure good student experience is central to all our processes and systems.

We are also committed to providing a safe working environment and so far as is reasonably practicable, strive to also provide a happy, healthy and safe environment in which to learn.

Under the Victorian Freedom of Information Act 1982 (FOI Act), you have the right to request access to documents held by Victorian public sector agencies, including Holmesglen Institute. This right of access is subject to limited exceptions and exemptions.

Find out how to make a freedom of information request here.

To make a freedom of information request, email foi@holmesglen.edu.au

Access Holmesglen Freedom of Information Policy (PDF 300kb) for more information as required.

We respect your right to privacy and any personal information provided by you to us will be held in confidence. More information on the collection of personal information and how we will handle personal information is accessible from Holmesglen Privacy Statement.

Holmesglen values your feedback, and you may give a compliment, submit a complaint or offer a suggestion to help us improve our service.

You also have the right to ask for a review of the decision. If you are student, refer to the complaints and appeals process for more information.

If your concern relates to the procurement and tendering process, refer to the procurement complaints management process for more information.